Knowledgeable, timely technical service is what support is all about. Our service is not just about supporting an application, or one type of operating system, or one brand of printer. It is about supporting you and your system to facilitate getting your work done. Our staff is trained in how to troubleshoot communication, hardware, network, and software issues. We not only explain what is happening but can assist with resolution. Customers can contact us at PropertyInfo Customer Care or (877) 800-3132.
PropertyInfo Customer Care Center has the following advantages:
Service Hours
- Normal business hours are Monday - Friday from 7:00 AM CST until 7:00 PM CST
- After hour support available for work stoppage by calling (877) 800-3132
- Holiday Schedule for 2009
- January 1 - After hour support option only
- May 31 - After hour support option only
- July 5 - After hour support option only
- September 6 - After hour support option only
- November 25 - After hour suport option only
- November 26 - 9 AM - 2 PM CST and after hour support option
- December 24 - 7 AM - 2 PM CST and after hour support option
Support options
- Phone Support (877) 800-3132
- Email Support CustomerCare@PropertyInfo.com
Emails are reviewed and routed during normal business hours only. Email should not be used for urgent issues. If you have emailed an issue in and it becomes more urgent, you should call the Customer Care Center and have your ticket number available.
EXPERIENCED TECHNICIANS
- Average more than 8 years experience in the industry per technician
- Understanding of urgencies and deadlines
SUPPORT MODEL
PropertyInfo staff consist of three specialized areas for technicians. They are as follows:
- TCO - Technical Contact Operator:
- Tier 1 tech, trained to answer general software questions such as account lockouts and password resets and gather pertinent data for routing and escalating calls.
- FCR - First Call Resolution Technician:
- Tier 2 tech, with advanced training prepared to assist with system failures and most software and hardware questions.
- Sr. Technician:
- Tier 3 tech, including development programmers, analysts, database engineers and integration staff to assist in solving documented application or configuration issues.